Help & answers

Sign in using the same account or email you used for the request, then open My applications. Choose Visa applications or Travel requests. Open your request to see its status, our message and your next step. A quotation request is not a confirmed booking.

For Vietnam, Hong Kong and Japan, our team prepares and submits your case. You track progress in My applications. Preparation forms are not sent to you; your issued visa is made available when ready. If we need anything else, we explain it in your request.

Our team prepares and checks your package. Once released, open your visa application and download the documents. Read the personalised checklist: it explains what to print, sign, add in original form and where to submit. Follow any appointment instructions. You submit the package and track the authority’s decision with its reference.

Your request will show Action needed and a message explaining exactly what to provide. Open the request and use its update button. Do not start a duplicate application.

We aim to provide an availability-checked offer within 24 hours of receiving your request. View it under Travel requests. Review the price, inclusions and any validity deadline with our team before confirming. This is a quotation response time, not a visa decision or booking guarantee.

Only the embassy, consulate or immigration authority of the country you are visiting. We prepare and check your document set so it matches what they expect — we cannot and do not guarantee a decision.

Visa document preparation normally takes 1–3 business days after we receive complete information and the required payment. This is our preparation period; the visa authority’s decision time starts separately after submission.

No. Embassies accept a reservation or booking confirmation from a licensed travel agent. Buying a non-refundable ticket before the decision is a risk we advise against — request a quotation instead and book once the visa is granted.

For Japan and Vietnam, our licensed agents submit on your behalf; for Hong Kong, our team files your application online on the Immigration Department portal within 1–3 business days after complete information and payment. You follow the decision in My account. For Taiwan, Singapore and Spain, you download the released package and submit it yourself, following the step-by-step instructions included.

Every price is listed on Services & prices: the embassy fee and our service fee, with nothing hidden. After our team reviews your application, we send you the payment details. Card data is never stored on this website.

A refusal is the embassy’s decision and does not by itself create a refund, because you paid for document preparation, not for an outcome. Embassy and third-party fees follow those providers’ rules. The full policy is on the Refunds page.

Uploaded files are stored privately, visible only to you and the administrators preparing your documents, and download links expire. We share data only with the embassy, the agent submitting for you and the partners a requested service needs. You can ask us to delete your account and files at any time.

Yes. Every step is saved as you go — close the page and come back whenever you like. After you submit, My account shows each status change, message from our team and released document, with a notification badge so you never miss an update.

WhatsApp, Telegram or email — all listed in the footer and on Services & prices. We answer in English, Uzbek, Russian or Korean, within 24 hours, every day.