What we need to prepare your trip
Depending on the service, this can include your account details, destination and dates, travel preferences, and the passport, ARC or supporting files you choose to upload. We ask only for details that help us prepare the requested service or communicate with you.
A private place for your documents
Uploaded documents stay in a private area of the service. You and the authorised team members working on your request can reach them; public visitors cannot. Passport, ARC and government ID numbers, and the declaration answers some destinations ask for, are encrypted before they are stored. A download link opens for one minute, and each one is recorded.
How your information helps us
We use the details in your request to prepare a visa package, check a quotation, arrange a requested booking or answer your questions. We do not use your information to sell advertising or build unrelated customer profiles.
When a partner is needed
A destination authority, licensed visa agent, airline, hotel, insurer or tour operator may receive the limited details needed for its part of the service. We also rely on technical providers: Supabase for the database and file storage, Vercel for hosting, Resend for e-mail delivery, and Anthropic for optional text assistance, which receives text where names, identity numbers and contact details have been replaced by placeholders. Some of them process data outside Korea; ask our privacy contact for the current list and where each one operates. We do not send a full file when a smaller set will do, and we do not sell or rent customer information.
How long we keep it
Identity documents, identity numbers and declaration answers are deleted 90 days after your case is closed. A draft you never finish is deleted after 180 days without activity. For accounting we keep only the minimum record the law requires, for five years; passport or ARC scans are never kept for that purpose. Deletion removes the stored files as well as the database entries.
Payments stay with the payment partner
Card details are entered on the approved bank or payment partner’s secure page. VisaAI does not store a full card number, CVV, card password or bank login. We keep the transaction reference and the limited result the bank returns so we can issue receipts, process refunds and answer payment questions.
You stay in control
You can ask what we hold for your request, correct an error, download a copy of your data from your account, ask us to withdraw a consent you gave, or ask us to delete your account and files. Withdrawing a consent the service depends on means we can no longer prepare that request. We may need to verify who you are before changing an account or releasing a document.
A helpful contact
For a privacy question, a copy of your data, a withdrawal or a deletion request, write to our privacy contact with your order or application reference. We will explain the next step in plain language.
Vitamin Travel · vitaminartikov@gmail.com · v2026-09-10