Before work begins
Cancel before our team starts work on your request and you receive a full refund of everything you paid — including any embassy fee or insurance premium we have not yet passed on. The refund goes back to the card you paid with.
After work begins
Once document preparation, review, translation, booking research or an insurance purchase has started, the VisaAI service fee is non-refundable because the work has been performed. Embassy fees and insurance premiums stay refundable only until we pay them on to the embassy or insurer.
After the visa decision
When the embassy or visa authority has issued its decision — approval or refusal — the VisaAI service fee and any embassy fee already paid on your behalf are non-refundable. Visa decisions are made only by the authority; our service is document preparation, not a guarantee of approval.
Air tickets, hotels and tours
A ticket, hotel or tour is refundable in full until it is issued or confirmed with the supplier. After that, the airline’s, hotel’s or tour operator’s own cancellation rules decide the amount: we pass on exactly what the supplier returns and confirm it in writing.
How refunds are paid
Approved refunds are returned only to the original card, through our bank partner — never to a different card or account. We confirm our decision within 5 business days of your request; your bank may need a further 3–10 business days to show the credit.
How to request a refund
Open the order in your dashboard and use “Request a refund”, or email us with your full name, order reference and reason. You receive the decision, and once the money is sent the refund confirmation, by email.
Contact: vitaminartikov@gmail.com